Privacy policy

Privacy Policy

Last updated: December 3, 2025

Sennude operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Sennude uses Shopify technology, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal information we collect or process

When we use the term “personal information,” we mean any information that identifies you or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably identify you.

We may collect or process the following categories of personal information — including inferences drawn from such information — depending on how you interact with the Services, where you reside, and what is permitted or required under applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when contacting us, for example when submitting a customer service request.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online ads for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activity on the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.

  • Communicating with you. We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for personalized advertising purposes.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations (including responding to subpoenas, court orders, or similar requests), to enforce our Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit through the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.

We also use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and the Shopify platform. For these purposes, Shopify acts as a data controller and is responsible for responding to your requests to exercise your rights with respect to such processing.

For more information about how Shopify uses your personal information and your rights, please review Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights here: Shopify Privacy Portal.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found there.

Information you provide in public or semi-public spaces — including information you share on third-party social media platforms — may be visible to other users of the Services and users of those third-party platforms, without limitation as to its use by us or others. The inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners, unless expressly stated otherwise.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children as defined under applicable law. If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” Any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The period for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the following rights with respect to your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases we may deny your request as permitted by law:

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete your personal information.

  • Right to correction. You may have the right to request that we correct inaccurate personal information.

  • Right to data portability. You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable legal limitations, you may also have the following rights:

  • Right to object and restrict processing. You may have the right to request that we stop or limit the processing of your personal information for certain purposes.

  • Withdrawal of consent. Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

You may exercise these rights through the Services or by contacting us using the contact details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law.

For more information on how Shopify uses personal information and related rights, please visit: https://privacy.shopify.com/en.

Complaints

If you have complaints about how we handle your personal information, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available here.

International transfers

We may transfer, store, and process your personal information outside of the country in which you reside. If we transfer personal information outside the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK-approved mechanisms, unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and notify you of changes as required by applicable law.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or wish to exercise your rights, please contact us at:

Email: info@sennude.com
Address: Calle Hermosilla 48, 1º Dcha., 28001 Madrid, Spain

For the purposes of applicable data protection law, we are the data controller of your personal information.